Your Privacy Matters. This Privacy Policy explains how CocoWash collects, uses, and protects your personal information when you use our services.
1. Information We Collect
1.1 Information You Provide
When you create an account or use our services, we collect:
- Account Information: Name, email address, phone number, password
- Payment Information: Credit/debit card details (processed securely through Stripe)
- Vehicle Information: Make, model, year, color, license plate number
- Service Address: Pickup and delivery locations
- Driver Information (for drivers): Driver's license, vehicle insurance, background check authorization
1.2 Automatically Collected Information
When you use the CocoWash app, we automatically collect:
- Location Data: Real-time GPS location during service
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: App interactions, features used, service history
- Log Data: IP address, browser type, access times
1.3 Information from Third Parties
- Payment Processors: Transaction confirmations from Stripe
- Background Check Providers: Verification results for drivers
- Maps and Navigation: Location data from mapping services
2. How We Use Your Information
2.1 To Provide Services
- Process and fulfill your service requests
- Connect you with available drivers
- Track service progress in real-time
- Process payments securely
- Send service updates and notifications
2.2 To Improve Our Platform
- Analyze usage patterns and trends
- Develop new features and services
- Optimize driver-customer matching
- Enhance user experience
2.3 To Communicate With You
- Send booking confirmations and receipts
- Provide customer support
- Send important service updates
- Send promotional offers (with your consent)
- Respond to your inquiries
2.4 For Safety and Security
- Verify driver credentials and background checks
- Detect and prevent fraud
- Ensure platform security
- Comply with legal obligations
- Protect rights and property
3. Information Sharing
3.1 With Service Providers
We share information with trusted third parties who help us operate:
- Payment Processing: Stripe (for secure payment processing)
- Cloud Hosting: Firebase/Google Cloud (for data storage)
- Analytics: Usage analytics providers
- Customer Support: Support service tools
- Background Checks: Verification services for drivers
3.2 Between Users
To facilitate services, we share limited information:
- With Drivers: Your first name, pickup location, vehicle information, phone number (for service coordination)
- With Customers: Driver's first name, photo, vehicle information, real-time location during service
3.3 For Legal Reasons
We may disclose information when required to:
- Comply with laws, regulations, or court orders
- Respond to lawful government requests
- Protect rights, safety, or property
- Investigate potential violations
- Prevent fraud or security issues
3.4 Business Transfers
If CocoWash is involved in a merger, acquisition, or sale, your information may be transferred. We will notify you before this occurs.
4. Data Retention
We retain your personal information for as long as necessary to:
- Provide services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Retention Periods:
- Account Data: Until account deletion, then 90 days
- Transaction Records: 7 years (for tax and legal compliance)
- Service History: 3 years
- Location Data: 30 days after service completion
5. Your Privacy Rights
5.1 Access and Update
You have the right to:
- Access your personal information
- Update inaccurate information
- Complete incomplete information
Update your information in the app settings or contact [email protected]
5.2 Delete Your Data
You can request deletion of your account and personal data by:
Note: Some information may be retained for legal or legitimate business purposes.
5.3 Opt-Out of Marketing
You can opt out of promotional communications by:
- Clicking "unsubscribe" in marketing emails
- Adjusting notification preferences in app settings
- Contacting [email protected]
Note: You will still receive transactional messages (booking confirmations, service updates).
5.4 Data Portability
You can request a copy of your personal data in a portable format by contacting [email protected]
6. Location Data
How We Use Location Data:
- Match you with nearby drivers
- Track real-time service progress
- Navigate to pickup and delivery locations
- Improve service quality and driver routing
Location Permissions:
- We collect location data only when the app is in use
- You can disable location services in device settings (this will prevent use of the service)
- Drivers must have location enabled while providing services
7. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: Data encrypted in transit (SSL/TLS) and at rest
- Secure Payment Processing: PCI-DSS compliant through Stripe
- Access Controls: Limited employee access to personal data
- Regular Security Audits: Ongoing security assessments
- Secure Cloud Infrastructure: Firebase/Google Cloud security
Note: No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Children's Privacy
CocoWash is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately at [email protected]
9. Third-Party Links
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
11. California Privacy Rights (CCPA)
If you're a California resident, you have additional rights:
- Right to Know: Request details about personal information we collect
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt out of sale of personal information (we do not sell your data)
- Right to Non-Discrimination: We won't discriminate against you for exercising your rights
To exercise these rights, contact [email protected]
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy with a new "Last Updated" date
- Sending an email notification
- In-app notification
Your continued use of CocoWash after changes constitutes acceptance of the updated Privacy Policy.
13. Contact Us
For questions about this Privacy Policy or our privacy practices, contact us: