Coco-Connect Mobile Service Partner Agreement

1. Parties

This Agreement is between CocoWash LLC ("CocoWash," "we," "us"), a Maryland limited liability company, and the individual or business entity registering as a Coco-Connect Mobile Service Partner ("Partner," "you").

2. Independent Contractor Relationship

You are an independent contractor, not an employee, agent, or franchise of CocoWash. You are solely responsible for your own taxes, insurance, equipment, supplies, and business operations. CocoWash does not control how, when, or where you perform services — only the standards expected on our platform.

Nothing in this Agreement creates an employment relationship, partnership, joint venture, or agency between you and CocoWash LLC.

3. Eligibility & Representations

By registering, you represent and warrant that:

• You are at least 18 years of age
• You are legally authorized to work and operate a business in the United States
• Your business information, EIN, and all submitted documents are accurate and authentic
• Your driver's license is valid and current
• You carry valid auto insurance meeting minimum Maryland state requirements
• You hold any licenses or certifications required to perform the services you offer
• You will maintain all documents in active, current status for the entire duration of your partnership with CocoWash — including insurance, driver's license, vehicle registration, and any professional certifications
• You will immediately notify CocoWash at support@cocowash.org if any submitted document expires, is revoked, suspended, or becomes invalid for any reason

4. Document Maintenance Obligation

This section is critical to your continued active status on the platform. You agree that:

• All documents submitted during registration must remain valid and current at all times while your account is active
• CocoWash reserves the right to suspend or terminate your account without prior notice if any required document expires or is found to be invalid
• You authorize CocoWash to periodically verify the status of your submitted documents
• Submission of false, altered, or expired documents is grounds for immediate permanent termination and may be reported to appropriate local, state, or federal authorities
• Upon expiration of any document, you must upload the renewed version through the app within 7 days of renewal to maintain your active partner status

5. Platform Commission & Payouts

5.1 Current Phase — Partner Launch Period

5.2 How Payments Work

• Customers pay for your services directly through the CocoWash app via Stripe
• Once a job is marked complete, your payout is initiated automatically
• Funds arrive in your connected Stripe bank account within 24–48 hours
• You must maintain a valid, connected Stripe account to receive payouts — CocoWash is not responsible for delays caused by your bank or Stripe
• You are solely responsible for reporting and paying all applicable taxes on income received through the platform

5.3 Future Commission Structure

CocoWash reserves the right to introduce a platform commission in the future. Before any commission takes effect, CocoWash will:

• Provide no less than 30 days written notice to your registered email address
• Clearly disclose the commission rate and effective date
• Give you the right to terminate your partnership without penalty if you do not agree to the new terms

By continuing to use the platform after the notice period, you agree to the updated commission structure.

6. Service Standards

You agree to:

• Arrive on time and communicate proactively with customers before and during every job
• Perform all services professionally, safely, and to industry standards
• Treat all customer vehicles with the utmost care — you are personally liable for any damage caused to a customer's vehicle or property during service
• Maintain a clean, professional appearance and conduct when representing CocoWash on the platform
• Never perform work that is unsafe or that you are not qualified to complete
• Respond to job requests and customer messages in a timely manner
• Keep your availability schedule current in the app so customers are not misled about your availability

7. Customer Relationship & Non-Solicitation

You agree that customers who book your services through the CocoWash platform are CocoWash platform customers. You agree that:

• You will not solicit, contact, or accept business from any CocoWash customer outside of the platform for a period of 12 months from the date of your last completed job on the platform
• You will not share your personal contact information with customers for the purpose of conducting off-platform transactions
• Violation of this clause may result in immediate account termination and legal action to recover damages

8. Ratings & Accountability

• Customers may rate and review your services after each completed job
• CocoWash reserves the right to suspend or terminate your account if your average rating falls below an acceptable threshold
• CocoWash may investigate customer complaints and take corrective action at its sole discretion
• Repeated cancellations, no-shows, or unprofessional conduct may result in account suspension or permanent termination

9. Intellectual Property

The CocoWash name, logo, "Coco-Connect" branding, and all related marks are the exclusive property of CocoWash LLC. You may not use them in any marketing, signage, social media, or printed materials without prior written approval from CocoWash. Unauthorized use of CocoWash branding is grounds for immediate termination and may result in legal action.

10. Confidentiality

You agree to keep confidential all non-public information about CocoWash's business, customers, pricing, technology, and operations that you become aware of through your participation on the platform. This obligation survives termination of this Agreement.

11. Termination

11.1 Termination by CocoWash

CocoWash may suspend or terminate your account at any time, with or without notice, for:

• Expired, invalid, or fraudulent documents
• Repeated customer complaints or ratings below platform standards
• Violation of any term of this Agreement
• Fraudulent, abusive, or illegal activity
• Inactivity for more than 90 consecutive days

11.2 Termination by Partner

You may terminate your partnership at any time by contacting support@cocowash.org. Termination does not relieve you of obligations under Sections 7, 9, and 10 of this Agreement.

12. Limitation of Liability

CocoWash is a technology platform that connects customers with independent mobile service providers. CocoWash does not perform, supervise, or guarantee the quality of any services you provide.

CocoWash is not liable for:

• Damage to customer vehicles or property caused by your work
• Personal injury to you, customers, or third parties
• Loss of income due to account suspension or termination
• Technical failures of the Stripe payment system or any third-party service
• Any claims arising from your work as an independent contractor

13. Indemnification

You agree to indemnify, defend, and hold harmless CocoWash LLC, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your performance of services on the platform
• Your violation of this Agreement
• Your violation of any applicable law or regulation
• Any damage or injury caused to customers or their property

14. Governing Law & Disputes

This Agreement is governed by the laws of the State of Maryland, without regard to its conflict of law principles. Any disputes arising under this Agreement shall be resolved through binding arbitration in Montgomery County, Maryland, in accordance with the American Arbitration Association rules.

The parties agree to attempt to resolve any dispute informally by contacting CocoWash at support@cocowash.org before initiating any legal proceeding.

15. Amendments

CocoWash reserves the right to update this Agreement at any time. You will be notified of material changes via your registered email address with no less than 14 days notice. Continued use of the platform after the notice period constitutes acceptance of the updated terms.

16. Entire Agreement

This Agreement, together with the CocoWash Terms of Service and Privacy Policy, constitutes the entire agreement between you and CocoWash regarding your participation as a Coco-Connect Mobile Service Partner. It supersedes all prior discussions, representations, or agreements.

17. Contact Information

For questions about this Agreement, contact us:

• Email: support@cocowash.org
• Phone: (240) 801-6460
• Address: CocoWash LLC, Montgomery County, Maryland